Status of Women committee  I was talking about the fact that there is a formal process for lodging a grievance, but then there are informal processes, the main one of which is Finding Solutions Together. Very often as well, one of the things the training sessions try to do is alert managers to their resp

Status of Women committee  Exactly.

Status of Women committee  I think Kathryn has something to add on alternatives.

Status of Women committee  There are about 1,800 full-time employees, and with contracting and term employees....

Status of Women committee  Maybe a little over 2,000—2,200 in all.

Status of Women committee  In the last five years there have been no cases that have had to come up to my....

Status of Women committee  Yes, or the human resources level.

Status of Women committee  Perhaps I'll ask my colleague, Kathryn, to speak to that.

Status of Women committee  Through you, Madam Chairman, thank you to Ms. Ashton. Yes, I am privileged to be the first woman Clerk of the House of Commons. I was very pleased to accept that appointment. I'm the perfect person to ask this question of because I have been around for so long. I first started

Status of Women committee  What we would do there depends on who that person is. If, for example, it's someone phoning in for information and becoming abusive, then usually you would deal with that by the person who's answering the phone and subject to that abuse turning the matter over to his or her manag

Status of Women committee  Again, particularly in a highly charged atmosphere as this often gets to be here in a legislative environment, one of the things we are very careful about is that if someone has been upset and has raised concerns, first of all, we want to make sure that it is actually harassment

Status of Women committee  If I understand you correctly, Madam Truppe, you're talking about the Canadian Human Rights Act.

Status of Women committee  No, it doesn't. It may be part of the Treasury Board’s policies on dealing with cases. We don't follow that particular directive. Perhaps I could have my colleague explain how we deal with it.

Status of Women committee  As I understood the first part of your question, I think that was referring to a case where you have a House administration employee who is harassed by someone who is not a House administration employee, so it's the reverse.

Status of Women committee  That is fine, Madam Chair. Thank you. Good morning, everyone. I am here today in my capacity as Clerk of the House of Commons and head of House administration, with my colleague Kathryn Butler Malette, who is the chief human resources officer at the House of Commons and is resp