Official Languages committee  Absolutely.

Official Languages committee  The survey is voluntary and it is used to ascertain from the clients whether or not they have been served in the language of their choice, whether the quality of the service was good, if they got good value for money, etc. It is a bit like traditional surveys, if you like. Moreo

Official Languages committee  In 2008, we had only one complaint. That is correct.

Official Languages committee  Indeed, I think that there was one. We asked people whether they had been served in the language of their choice.

Official Languages committee  There cannot be any more than that.

Official Languages committee  I don't think so.

Official Languages committee  They were about the public statement that had been made and for which I apologized earlier. I also apologized yesterday before a committee that was held here. Mr. Nadeau was present. The individual who represented us and who was responsible for the public statements unfortunatel

Official Languages committee  Christena mentioned attitude, so once she researches the details of the complaint, she'll answer.

Official Languages committee  Yes.

Official Languages committee  No, but we can check that if you want.

Official Languages committee  Bilingual.

Official Languages committee  In French and English. I will specify this in future.

Official Languages committee  In French and in English, exactly.

Official Languages committee  It is the employee who chooses. It may be in both languages. The employee can choose the language of his or her choice. We will receive the grievance in the employee's language of choice.

Official Languages committee  In French or in English.