Citizenship and Immigration committee  At the level of the case workers, I would have to say no.

Citizenship and Immigration committee  We have a policy committee in the department to which new issues, policy initiatives, or programs are brought for discussion as they are being formulated.

Citizenship and Immigration committee  In our policy committee? It's people who work in the policy sector, as well as those of us who are working in the operations sector. it tends to be at a director or a director general level.

Citizenship and Immigration committee  I can respond to that, Mr. Chair. Since we set up the dedicated lines, we have asked the call agents at the call centre to track the types of inquiries. This cannot be done by an electronic system; it is done as a manual count, so that we get an idea of the kinds of calls, conce

Citizenship and Immigration committee  Those discussions would begin in the policy sector of the department, at a more senior level.

Citizenship and Immigration committee  Correct.

Citizenship and Immigration committee  I would add that we do have a protocol that has been developed for dealing with these cases. The guidelines for dealing with people who may not have status in Canada are published on our Internet site, including scripts to guide our agents so that they're using sensitive language

Citizenship and Immigration committee  We don't have an estimate. It's very difficult to determine who the people may be and where they may be. We—particularly the group before you, those of us in operations—are dealing with the cases that come forward to us and we're tracking them very closely, but I'm not a statisti

Citizenship and Immigration committee  We haven't allocated new resources. We have reallocated existing resources. We have shifted the priorities to deal with these particular situations. We have a unit in the call centre. We've retrained or upgraded the training of the call centre agents on this. In the case proces

Citizenship and Immigration committee  I'm not able to give you a dollar value. Because this has been an internal reallocation, we have not tracked the dollar value.

Citizenship and Immigration committee  I don't know if our financial systems are such that we could do that. That would be going back to doing manual counts, asking people to count how many hours a day they spent on this type of case or that type of case, so I can't make any commitment as to whether or not we can pars

Citizenship and Immigration committee  The current advertising campaign that we referred—the one launched last week—had a value of $300,000.

Citizenship and Immigration committee  Yes, I believe it was launched the day the minister was before committee, by Groupe Cossette Communication.

Citizenship and Immigration committee  I'm not aware of any polling that's been done.

Citizenship and Immigration committee  I'm not aware of any plans. I would have to ask the question.