I would comment that if these are not Canadian citizens, then what we can provide to Canadian citizens in Canada is information about the general situation. Quite frankly, they're sometimes better informed than we are and we can get the information from them. If they're not Canadian citizens, that would go through the International Committee of the Red Cross.
You'll have your information from Mr. Roué's shop, but I would also suggest that sometimes, when they aren't Canadian citizens, we can direct them to where they might get information.