It absolutely is part of the process. I am not up to date on how they're doing things currently, but I happened to be in that portfolio for several years, and I am aware that in those days Service Canada was not on its own. I would just extrapolate that something similar is happening now. You had representatives of all departments that were interested in offering services through Service Canada, and they had an interest in making sure that the level of service stayed the same.
On April 17th, 2007. See this statement in context.