There are a couple of measures I can point out to answer those questions.
As I mentioned earlier, we are making a lot of efforts to try to streamline at the front end, as much as possible, compensation decisions. I can point to the way we have handled the retroactivity for the CX group, which is the corrections officers. We had a very long retroactivity, and we were able to strike a significant deal with their bargaining agent so that we would simplify the assurance of cheques, as opposed to having to review four years of pay history, as is the normal practice.
We were able to agree with them to actually have a form of lump-sum payment per level, with a view, specifically, to simplifying how the retroactivity would be issued and relieve the community that would have had to otherwise take every CX one by one and review all their employment history for the past four years just to issue their retroactivity cheques. So we try as much as possible at the front end to come up with creative measures, with the help of our bargaining agents when they're ready to actually agree to these things, to actually simplify the front end.
We're also making efforts to try to simplify the measures that will come when we need to address compensation issues--that's really at the front end. In terms of supporting the community, as part of our policy review initiatives, we paid significant attention to streamlining descriptions of the things they have to administer and the advice they have to provide.
This policy initiative is not yet fully finished, but we have consulted with the community extensively to understand the greatest irritants, the biggest areas of lack of clarity, so that we could actually do two things: clarify the rules they have to apply and provide the appropriate training to make sure they are properly equipped to actually administer pay in the best and most efficient way and in the least complex fashion.
The third measure we're thinking about--and we're still pretty much at the study stage--is to facilitate down the road the IT that supports all the pay administration functions. Currently, in every department you can have different IT structures to actually administer pay and speak to the system at Public Works. We're hoping to galvanize the system to actually simplify it so that people would actually not get lost from one IT system to another.