Thank you.
My role as chief executive officer at Public Works and Government Services Canada is also the role of service manager. My role with an initiative such as Government Enterprise Network Services is that when departments have confirmed that it makes sense, the price is good, the quality is worth it, and they come to u...I ensure that I keep the industry compliant in terms of quality, delivery performance, and actual agility in deploying the service. I am the one who monitors contractual performance on a monthly basis. I am the one, unfortunately sometimes, who has to negotiate penalties and actually has to hold accountable our suppliers in ensuring that they deliver the service that meets the service-level requirements of every department.
So my role is that of service manager, and I report on a monthly basis, with very rigid discipline on performance. All the contracts we have in GENS will definitely fall into that category, and with our multi-vendor approach we will mitigate putting all our eggs in one basket.