It depends on the various institutions in regard to what the reasons are for a less than optimal performance. What we do find is what I call the “recipe for success” in the institutions that perform very well.
The best example is the Department of Justice, where you have very strong leadership and commitment to access to information. You have adequate resources, both in terms of money and in terms of persons that are actually doing the job. You have very good quality information management practices. In institutions where that is not a fact, we find that it does create delays in terms of access to information, simply for the retrieval of records.
So information management is the key, as is ongoing training in the institution. Those are essentially the key elements of a recipe for success for access to information in any institution.