Mr. Hayes, earlier you said you had the feeling, although it was not based on any official source, that the members of your association were not really aware of the existence of this program, apart from those who were already doing business with the government. I simply wanted to emphasize that you are not the only ones. In committee, we heard from representatives of the Canadian Federation of Independent Business, which conducted a poll that revealed that 94% of its members were unaware of the existence and role of the Office of Small and Medium Enterprises. I believe that statistic supports your feeling.
You told my colleague Ms. Block that the office could do more. We get the impression that, for the moment, the office is only a website. It appears that, if people don't visit the website, they will have few ways of learning that this assistance is available.
Having said that, I would like you to explain to us—I'm speaking to the three of you—how the office has helped you, in concrete terms, work your way through the administrative maze, move your file forward and get things done. In other words, when you learned about the existence of the office and knocked on its door, did the office prove to be a solution or a problem?