I believe we need to educate and support potential claimants, as I was saying earlier. We need to provide support that is not technical in nature. That is what I am considering for the future for people who have nothing to do with decision making. I am talking about people who know the workings of the office.
We cannot tell someone how to go about this process and turn around two weeks later and tell them that their claim is inadmissible. It cannot be the same person. In the past, sometimes it was the same person.