As I briefly alluded to earlier, we are introducing competencies in all of our staffing procedures. As we recruit and as we consider people for promotion, competency in client service is an important part of it. It is the missing piece of the puzzle that we're just now building in as part of the strategy.
Frankly, beyond that, though, we hold our managers rigorously to account for client service delivery. When we sit down, as deputy, with our branch lines, and we go through the results, we are using that to hold ourselves to account.
I think my colleagues here can attest that it's a very meaningful accountability mechanism that we take very seriously.