I'm going to say there are a couple of things. One is to have clear goals, clear targets. We need the opportunity and the tools to reach those targets. We need a competitive and benchmarking process. It's amazing what you do when you have buildings competing against each other and understanding where they are. It's one reason we put together our annual energy environment report, which highlights the performances of very good buildings but also gives an overall score that shows where they might fit within the general population, and nobody likes to be last.
On March 5th, 2013. See this statement in context.