There is an approach that could be taken so as not to repeat the same mistakes.
The basic mandate of Shared Services Canada was threefold: service improvement; cost savings; and security. From the outset, we learned, with the departments, that the security aspect and the tremendous benefits of centralizing certain functions would enable the government to operate as never before. That must be part of a balance and of constantly evolving plans. IT is a very robust sector that evolves quickly. These three aspects must be in balance. You cannot focus on just one aspect; you must focus on all three because they are always in balance. Mr. Westcott mentioned this. It is an ongoing strategic decision for management. You have to make investments and know how to use them to substantially improve services, services or security. You have to bear that in mind at all times.