One of the things about technology is that it absolutely includes the individual, the target population, in every step of the design, and you're constantly iterating and measuring and refining based on that. So it has some of that kind of in-built design thinking, even if it is just for reference.
I would also like to speak to the whole area of how you know whether you're making any difference, how you know whether the work has any value. Certainly a big piece of our work at Tyze was about how we could measure what we were doing in a meaningful way. We use something called a “triple aim approach”. We look at measuring the individual's experience, their outcomes, and the economic efficiency of the application. Those three pieces are really key.
The other piece out there that I think is relevant to your question is what some people call a social return on investment framework. This is a fairly nascent piece of measurement that is being used both in Britain and in some places here in Canada. I think it merits a lot more work, because we have to figure out how to value impact measurement as much as economic return when we're talking about social finance.