But it is to the point that, when a passport is returned to them, they have no idea whether a visa was issued or not. They hand over a package to the individual and are completely unaware of what the decision was on any particular application.
In terms of taking biometrics, there's a video camera that is running the whole time that biometrics are taken and, indeed, in Ottawa we can monitor and watch what has happened during the entire process.
These are the sorts of very practical ways that we are able to monitor what is going on in VACs.