Well, it might be an incentive for businesses actually to have the warranty time be the time they can contact you back. From a consumer perspective, I would argue that.
Now if I could move to Mrs. Clark and Mr. Randle, I think there's been a point missed in all of this. For example, I buy my own computer, I pay for the Internet service, and I go to my bank online and end up paying a service fee for that, and then I face a pop-up window with a survey question I have to answer before I can even get into my own bank account.
Isn't it really a privilege to be able to send me an e-mail on a service that I'm paying for, on equipment I've bought, through a medium I control, and on business transactions I am paying a premium for with an institution to begin with? Shouldn't it be the other way around? Isn't it really just a privilege that you can actually send somebody some information about a new product or service?