As my colleague Richard mentioned, quite a small percentage of complaints result in official investigations. However, that does not necessarily mean that we don't examine all complaints in detail. You've asked us how we classify the complaints when we receive them. The distribution is done by the nature of the complaint, and thus is based on the section of the act it concerns.
For example, if it concerns an abuse of dominant position, the complaint is forwarded to us. If it's a case of deceptive telemarketing or deceptive advertising, the complaint is sent to the Fair Business Practices Branch. If it concerns the acquisition of a player, the complaint is naturally forwarded to the Mergers Branch. The service standards of that branch are very clear. When a merger is involved, we determine whether it is not complex, complex or highly complex. We are able to determine whether there is a competition problem or concern. Then we apply service standards respecting mergers. Those standards are public and enable us to apply time criteria.