I get the point that it's not as inclusive as it could be. That probably makes a point for the second part of your bill, which is calling for a more public hearing.
I represent an urban area, if you will. As you know, a lot of areas, big urban centres like Toronto, are undergoing a lot of growth. When the population doubles or sometimes even triples—I can think of the downtown district—the requirement for bandwidth sometimes doesn't get reflected or the feedback to the service provider isn't quick enough.
I remember having a conversation with a technician on the street. I asked how one would know whether the bandwidth was sufficient or not, given the growth of the population. He said, “We don't. We just depend on consumers to call back and tell us about disruptions and their dissatisfaction with the service. Then we come back and run a test.”
Maybe your bill will help to better inform consumers on what kind of service they're getting. Do you have any comments on that?