We are talking about legitimate complaints and, during our discussion, there was mention of frivolous complaints, inmates' intentions and making a game or a mockery of the system. I am certainly not talking about milk that is too cold or any such thing. However, who would have the authority to decide if a complaint is frivolous and to deny it? How far can an unfounded complaint go?
On March 13th, 2012. See this statement in context.