Actually, it has nothing to do with the number of complaints. You mentioned that they filed 100 complaints in a year. Every one of those 100 could be legitimate complaints. This bill does not seek to go after any of those complaints.
They would be considered more of a multiple griever. This bill deals with a vexatious complainant who is abusing the system, who is seeking to harass the people who actually deal with the process itself. They're doing it without good faith. It's a meritless complaint.