Yes, I agree with that. You touched on it as well in your statement. Front-line correctional officers at the very lowest level will try to deal with complaints on a one-on-one basis. They don't want to see them go through the system. They want to make sure they are resolved.
People who are taking them to the next level and appealing them are getting the same answers at every level, but they're pursuing them to bog down the system. These are not legitimate complaints.