I think we can all accept the reality that some vexatious and frivolous complaints come through that are levied in bad faith and might stem from mental illness or poor integration. I don't think on this side of the House we would accept the fact that 15% of the total complaints coming from 20 people represent an insignificant or small number. I would say that's very significant and interesting.
From my experience as a deputy superintendent of operations and a former front-line correctional officer, I saw a number of complaints come through that had nothing to do with mental illness and had absolutely everything to do with manipulation and boredom. They had everything to do with just trying to play with the system. There were complaints like, “It's snowing outside and you need to do something about that”, or “I don't like the colour of the mitts you provided us”. We did hear complaints. I collected them and was just amazed that this always occurred. There were complaints like, “My ice cream is too cold”. You mentioned complaints about the milk being too cold.
Because officers don't satisfy...or aren't able to mediate when it's an irrational complaint, it's very difficult to mediate that complaint. It moves up the chain after it's signed off, from one level to another level. These are the kinds of complaints that actually do reach the superintendent and the deputy superintendent. For them to get to the commissioner's level—now we're really talking about an overblown problem here. Even for a complaint to get to a senior correctional officer level, never mind the superintendent level, up to a commissioner for an oversized or undersized potato is not contributing to a functioning complaint process, as Mr. Garrison would like to have and that all of us would like to have.
Would you agree with that?