I wanted to ask questions about two different areas. One is the process. As we know, we are modernizing many different appeals processes and different things that have been in place within government operations and systems for a long, long time. Perhaps in this modern day and era there are more efficient and effective ways of doing that. That's one part.
The second part, then, is on the vexatiousness, I guess, of these.... What we're looking at is a small group of people who are being impacted by your bill. It's not that we're taking the whole complaints process apart or that inmates won't have a complaints process that is obviously still fairly extensive.
Can you describe that a bit more? I understand that you were able to visit a facility and talk to the inmates and the corrections staff about this.