He can recommend, but not necessarily with grievances, only with the complaints that come to his office. Certainly sometimes there are complaints about the complaint process or grievance process not being followed through by the Correctional Service of Canada, as I understand it. And that's why he's made recommendations and why their 2007-08 report looked at grievances and that whole mechanism. But they don't have the authority to direct.
On March 15th, 2012. See this statement in context.