I've done informal resolutions in private practice,as a lawyer, with municipal police departments, and I've been involved in informal resolutions in the RCMP.
The key component of this, really, is the fact that there's protection for conversations between the parties, the complainant and the police officer and the supervisor. My advice in the early days was to get in the room, if this was something that could be solved, and get it done, knowing that it can be protected and you can resolve these things. It is very important.
But there is the potential of it being inflamed. I think the CRCC will have the ability to also participate if there's a public complaint and perhaps provide mediation.
My colleague has just pointed out proposed subsection 45.56(4):
The Governor in Council may make regulations prescribing the categories of complaints that are not to be resolved informally by the Commissioner.