There's been a lot of discussion about the Israeli system. I've had the good fortune of having the Cook's tour not only of Ben Gurion Airport, but also of all their border and marine crossings. The big “aha” out of the Israeli system is not that they use this technology or that process--and I want to go to Toby's point--but that they equate customer service with security and integrate the two.
The head of security at Ben Gurion made it very clear to me that they are ranked number two in the world for customer service in the medium airport ASQ surveys. They see security as customer service, and that's a quote from him. We are proposing that we have that same vision.