One of the things we observed looking at the postal systems in Australia, in Europe, and also in the United States is that the fastest-growing category or opportunity for postal services is to participate in online commerce. This is the process of buying and ordering goods online and having them delivered. That emerged as the strongest area of growth opportunity for postal administrations. Virtually all of them are now in the process of experimenting with the concept of parcel lockers, in the case of Australia Post, or Packstation, in the case of Deutsche Post. The U.S. Postal Service is looking at similar parcel lockers. Postal administrators are looking at the two-thirds of Canada's population that has an opportunity to participate in electronic commerce in a much more convenient manner. They are looking at Canada's postal system for which we have a retail network of 6,400 locations. If you're not home, you can go to the nearest post office or, for those who are getting centralized delivery, you can walk a few yards and you can pick up your parcel securely waiting for you in a parcel locker or a community mailbox.
What we observed with all of those postal administrations was that everyone wants to invest in technology. The concept of parcel lockers is being experimented with in many jurisdictions. That was the big lesson for us: how do we invest in technologies that will allow us to deliver more of these and do so in a manner that accommodates what Canadians were telling us, i.e., that they're leading busy lives? They're not home during the day. Can we do something that is really innovative for them, that will create an opportunity for them to do more of the shopping online, and that will free up time for their family?
Those were the big lessons we learned. Virtually all other administrations are in the process of dealing with massive declines in letter mail and are struggling with similar challenges.