Certainly to your point, when we do accessibility training, a large element of the training is role specific, of course. What you'll train an airport agent to do versus a person who works in the cabin to do would clearly be job specific.
One thing that's common across all of our training is what we call the "sensitivity" element of training. We have a very strong portion of the curriculum focusing on respectful interaction, how to identify and work with guests to understand their actual needs, and then apply our processes and procedures in a way that meets their needs.
That is very consistent and uniform across our training programs.