We're looking network-wide for opportunities. As Alexis was saying, a large driver of our focus is where we've fallen down and had issues in the past. That highlights for us where the gaps are in our processes. We're not too concerned about exactly where they are. We simply want to find the most prevalent gaps and systematically close them so that we do provide that excellent customer service for all of our guests all of the time that you referred to.
On February 15th, 2024. See this statement in context.