Thank you, Mr. Chair.
Thank you to our witnesses.
I think what we've heard on this panel is that the airports, especially the big airports, are doing lots of different things. There's a lot of activity. I don't think there's any question that these organizations take accessibility concerns seriously and that there's stuff going on.
What I think the committee is trying to get at, though, is the trend in accountability. We're trying to get some line of sight on how fast that process of improvement is occurring and, when things don't go well, what the reason for that is.
I haven't heard any of the airports talk about complaint processes, so maybe I'll start there.
How are complaints related to accessibility concerns handled by airport authorities, whether or not that data is disclosed publicly? What are the trends in that data and how could that be strengthened as part of the system?
Maybe I'll start with Ms. Pasher, then go to the airport authorities.