Thanks for that.
I do agree that it seems as though most of the focus of these inquires and the media coverage that we've heard has had to do with the airline experience as opposed to airport authorities.
I want to thank your team, Ms. Vrooman, for giving me a tour of YVR on a recent visit to the airport. I'm there a lot, as are my B.C. colleagues.
One of the things that were shared with me was information about the new program, under which you have ambassadors who greet passengers right at the curb and who then help them through the process to the hand-off at the check-in kiosk.
One of the topics that came up at a previous meeting was how people with disabilities or people who require accommodations identify that to personnel at the airport. Our understanding is that essentially they have to self-identify in order to obtain accommodations, and part of that has to do with privacy protections.
I wonder if your ambassadors are able to offer some sort of generic prompt at the curb to everyone, regardless of whether they have a visible disability, in order to identify people who require certain accommodations. Is there a conversation they engage passengers in around accommodating their experience?