Thank you.
I'll tell you that we designed those based on our research and on feedback that we've been getting from people. As a community coalition, we get feedback on barriers all the time. We're called by the media about stories and are asked to comment on them and so on. It's kind of an aggregation of that and just travelling and looking around and trying to figure out what works.
Of course, my own personal experience is provided. I gave you illustrations from my life, not because I'm the only game in town or in any way important, but because they will make it come alive for you in a way that I think is especially compelling.
We've just tried to apply common sense, like offering this idea that if it's really hard to get from the front door at Pearson terminal 1 all the way through this phalanx of obstacles over a long distance to find where the check-in desk is—and there are so many—why don't you just have an entrance right inside the door? It's something that Air Canada did, then undid, and then redid but limited it as to who can use it. Again, you shouldn't—