That was just one example in a big airport. You might not need it in Ottawa, because it's a shorter distance to the counter, but in a bigger airport that would be an illustration of something that's good.
There isn't one solution alone, but what I will tell you about the 19 in our brief.... The one that I realize would require the most dramatic move is removing the accessibility mandate from the CTA and creating a new agency to deal with it. I realize that's a bigger fish to fry, but the other things in there are all, I'd propose, quite easy to do, and it's not just one of them—