It's totally inconsistent. The people are nice—don't get me wrong. They're not surly. They don't need sensitivity.... They need sufficient staff and a system that works, from the aircraft all the way out the door. Some do it. It varies from day to day and from flight to flight.
Yes, in my file, before I do a booking, it's automatically set out that I have a vision disability and that I need ground assistance. Usually when I book the reservation and I get the electronic ticket, it says it right there. However, it doesn't tell you whom to call for help.
I have one last thing. Why should just getting from the front curb into the airport be so complicated? Why can't there be a one-stop phone number to call? Instead, you have to figure it out. Different airlines do it differently. If you have the wrong number, there's nowhere to call to get the right number.
Anyway, none of this is tough.
By the way, I want to focus on this just for a minute, sir, if I may. Senior executives of airlines need to be held personally accountable. They can't just hire a Kerianne Wilson—who's a really good person and really dedicated—and then tell people like me to go talk to her. That's what he told you when he was pressed about it. With me it was, “Well, it's me or her—it would be good to talk to her.” They need to not be shielded by people. They need to talk to us directly—and I'd be happy to, if he would be agreeable to that.