We want to be transparent with the facts that we have—that was one of the purposes and one of the objectives of coming to the committee—to anyone we speak to about this very important situation.
I think that right after I presented the numbers, my next comment was that I am not diminishing this issue. We are spending time and effort, and investing, to get better. We know, despite the numbers I presented in my opening comments, that we need to get better.
Again, I've given this committee at least half a dozen significant process changes that we've put in place in the last six months and that will make it better. We'll continue to make process changes and invest in training especially, to ensure that we minimize, if not eliminate, the mistakes that are made.