We've heard from you and from others, so obviously these are not just the one-off incidents that are reported in the media.
Mr. Brault, I think you said you had an issue 40% of the time. This is far more prevalent than we realized.
I forget who raised the impact of travel delays. It's one thing to have a travel experience end to end where everything runs on time, but we know that travel delays are unfortunately increasing, unfortunately. There have been more and more delays in Canadian air travel.
What's the impact of those, and what could be done to help mitigate them when you're faced with this situation?