If a flight is delayed to the extent that we have to have an additional layover, first of all, the impact on our bodies is massive because we weren't prepared for that. We may be going to a hotel room where we can't get into the bed and that sort of thing—if we get to a hotel room. When the process comes, we've all been in those long lines when we've tried to have our flights re-booked and vouchers for hotels and those sorts of things. We're not treated any differently from anybody else, and that may sound like equality, but it's not equity.
The equitable experience for us is that the needs of our bodies have to come first. We need to be asked if our medications and our food needs are okay. I have a service dog, as well, so are our dogs taken care of? Sometimes, if your suitcase has gone on to the final destination somehow but you haven't, have you been separated from those things?
That door-to-door experience has to happen no matter what the situation is, whether there are delays or all of your flights line up, it has to be, because it's never a consistent experience.