Evidence of meeting #57 for Veterans Affairs in the 44th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was harris.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Godfrey Jerry  Assistant Vice President, Life and Disability Operations, Manulife Financial
Phil Marcus  Vice-President of Operations, SISIP Financial, Canadian Forces Morale and Welfare Services
Steven Harris  Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs
Trudie MacKinnon  Acting Director General, Centralized Operations Division, Department of Veterans Affairs
Maureen McGrath  Manager, Canadian Armed Forces Long Term Disability Vocational Rehabilitation Program, Manulife Financial
Melanie MacDonald  Team Lead, Disability Benefits Entitlement Eligibility Guidelines (EEG) Modernization Initiative, Department of Veterans Affairs

June 12th, 2023 / 5:45 p.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Thank you so much, Chair.

I'd like to go back to the discussion around the unit for military sexual trauma where you indicated that you accept applicants' statements as their evidence because of the dynamics often of that circumstance.

We had retired major Joanne Seviour here as a witness. I want to read some of her testimony to you. Please listen closely, and explain to me why there's this discrepancy. She said, “I've been a client of Veterans Affairs for 11 years after an Afghanistan injury....” She went on to talk about how her physical help from VAC took time, but she's well serviced now. She went on to say:

With regard to the class action, I really want to say something here that's important and that was my experience, and I fear it is the experience of many more women. When the class action was established, the Veterans Affairs policy regarding sexual trauma and the impacts on women's health and women's lives as a result of multiple traumas—not just single-incident injury—was not identified in the veterans care policy. I've been writing the ombudsman on this issue.

When I was diagnosed—

—that's basically with military sexual trauma—

—I spent six months being diagnosed by a clinical psychologist with female sexual interest disorder, which is a new DSM diagnosis, and with persistent depressive—Veterans Affairs ignored one of them. I spoke to four different people, who said, “Well, we didn't deny it. We just ignored it.” You know, that's kind of insulting to me as a Canadian and as a client—you just ignored it. I asked them to put that in writing, but they wouldn't. The desk officer laughed, and I said everything in my dealings with Veterans Affairs I have to put in writing, but you're not affording me that same opportunity.

[A]s I suspected—I've been in the government and in the military a long time—their policies weren't updated at the time the government announced the class action. I was right. They sent me new policies, and in the new policies, they wouldn't accept the clinical psychologist's report. He's a Ph.D. with over 25 years' experience.

They wanted me to go to my GP. She was insulted.

It was insulting in that this person has all of that experience, and they're asking for a GP to fill out the paperwork.

There's a lot of concern here about the fact she still has not received treatment, yet she has seen a psychologist with 25 years' experience, and she has this diagnosis that's in the DSM. How can it be that she is not being recognized as having that condition and as needing those treatments?

I'm sorry. I didn't leave you a lot of time.

5:45 p.m.

Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs

Steven Harris

Given the limited time, I would just say the following. We have updated the policies in accordance with the actual class action lawsuit. I might just ask Trudie to talk about the changes we made to the policies that reflect, I think, the situation.

5:45 p.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Okay. Thank you.

5:45 p.m.

Acting Director General, Centralized Operations Division, Department of Veterans Affairs

Trudie MacKinnon

Thanks, Mr. Harris.

First off, I will say that situation is extremely unfortunate. If the member you are referring to is still having challenges, then we would be more than happy to, behind the scenes, reach out to her directly if she is interested in working with us.

With regard to the class actions, we updated our policies in 2019. I'm not 100% certain when she had come forward initially. There is no question that we made fairly significant advances in the policies after 2019. Prior to that, she certainly may have had some challenges coming forward.

As I noted, we are now accepting applicants' statements without any corroborating evidence given the nature of these types of situations.

I will also say that we do now also accept medical information from, as always, not only family physicians but also nurse practitioners, registered psychologists and registered licensed psychologists. Depending on this individual's circumstance, we may well accept that documentation now. Again, I would be more than happy to connect with this client and to ensure they're receiving the services and the benefits they're entitled to.

5:50 p.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Thank you so much.

5:50 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Thank you, Mrs. Wagantall.

On behalf of the committee members and myself, I would like to thank all the witnesses who participated in this meeting on the experiences of women veterans.

Joining us today from the Canadian Forces Morale and Welfare Services was Phil Marcus, vice-president of operations, SISIP Financial. From Manulife Financial, we had Godfrey Jerry, assistant vice-president, Life and Disability Operations, and Maureen McGrath, manager, Canadian Armed Forces Long Term Disability Vocational Rehabilitation Program. Finally, from the Department of Veterans Affairs, we had Steven Harris, assistant deputy minister, Service Delivery Branch; Trudie MacKinnon, acting director general, Centralized Operations Division; and Melanie MacDonald, team lead, Disability Benefits Entitlement Eligibility Guidelines Modernization Initiative.

Now I have a question for the committee members.

Is it the will of the committee to adopt the budget of $13,000 for the study on the backlog at the Veterans Review and Appeal Board?

We have some expenses. You have received that. Is it okay with members?

5:50 p.m.

Some hon. members

Agreed.

5:50 p.m.

Liberal

The Chair Liberal Emmanuel Dubourg

Great. Thanks.

Before I adjourn the meeting, I would also like to thank the interpreters, the technical team, the clerk, the analyst and the assistants who were with us.

Is it the pleasure of the committee to adjourn the meeting? Okay.

The meeting is adjourned.