Oil and Gas Ombudsman Act

An Act to establish the Office of the Oil and Gas Ombudsman to investigate complaints relating to the business practices of suppliers of oil or gas

This bill was last introduced in the 41st Parliament, 2nd Session, which ended in August 2015.

This bill was previously introduced in the 41st Parliament, 1st Session.


Chris Charlton  NDP

Introduced as a private member’s bill. (These don’t often become law.)


Introduced, as of Oct. 16, 2013
(This bill did not become law.)


This is from the published bill. The Library of Parliament often publishes better independent summaries.

This enactment establishes the Office of the Oil and Gas Ombudsman to receive and investigate complaints about the business practices of oil and gas suppliers. The Ombudsman may investigate complaints and make recommendations to a supplier that is the subject of a complaint. The Ombudsman reports to the Minister of Industry if not satisfied with the response of the oil or gas supplier.

The Ombudsman’s annual report to the House of Commons and any additional reports to that House are referred to the standing committee of the House that normally considers matters related to industry.


All sorts of information on this bill is available at LEGISinfo, provided by the Library of Parliament. You can also read the full text of the bill.

Oil and Gas Ombudsman ActRoutine Proceedings

October 26th, 2011 / 3:30 p.m.
See context


Chris Charlton NDP Hamilton Mountain, ON

moved for leave to introduce Bill C-336, An Act to establish the Office of the Oil and Gas Ombudsman to investigate complaints relating to the business practices of suppliers of oil or gas.

Mr. Speaker, I am pleased to rise today to reintroduce my bill calling for the creation of an oil and gas ombudsman on behalf of consumers right across the country who are tired of getting hosed at the pumps.

While it is true that the combination of growing demand, worries over the turmoil in the Middle East and the closing of several strategic refineries in eastern Canada will continue to keep gas prices high for the foreseeable future, it is also true that speculation by unregulated derivatives traders and index investors operating without enough government oversight exacerbates those price hikes.

Rampant speculation has thrown the fundamentals of supply and demand right out the window, and if the supply and demand fundamentals cannot discipline the price discovery, then the price can be whatever it wants, and any excuse can be used.

That is where the oil and gas ombudsman would step in. The ombudsman would be charged with providing strong and effective consumer protection to make sure that no big business can swindle, cheat or rip off hard-working Canadians.

As it stands right now, people can only complain to each other about being gouged at the pumps. Clearly that is not good enough, so my bill creates a meaningful vehicle for having those complaints taken seriously, with effective mechanisms for investigation and remediation to help consumers fight the squeeze.

I am pleased to report that my bill has been endorsed by the Consumers' Association of Canada and that it is being seconded today by the NDP's critic for gas prices, the member of Parliament for Windsor West. Together we will put an end to highway robbery.

(Motions deemed adopted, bill read the first time and printed)