Mr. Speaker, it is an honour for me to rise before the House to speak to Bill C-49, which proposes concrete measures to respond to several concerns of Canadians regarding transportation. We can agree here on the importance of a transportation system that is safe and secure, green, innovative, and integrated; that contributes to our trade and the economic growth of our cities and communities; and that creates a cleaner environment for our children, not to mention the well-being of Canadians.
On this last point, I want to focus for a moment on one of the important aspects of this bill: the protection of our rights as air passengers. As everyone knows, air transportation has become more widely available and accessible by the public due to a relative decrease in price for this mode of transportation. Canadian travellers are concerned about the value of the tickets they buy, their comfort, and the availability of flights. They are also concerned about how they are treated as consumers by airline companies. This was highlighted in recent media reports about certain airlines.
In contrast, the context in which airline companies operate imposes significant costs associated with safety and security, both in the air and on the ground. Increased availability in the airline industry has contributed to making our aviation system more complex, with both the growing number of passengers transported and the amount of air traffic, which may result in delays for passengers. Air carriers are faced with a relative decrease in their performance, not only because of sustained competition but because of pressure from consumers for lower airfares. Comfort and luxury, once offered to passengers on airplanes, have given way to new practices that are leading airline companies to offer a multitude of à-la-carte services to passengers to remain viable. For example, companies no longer hesitate to make their passengers pay for the size or weight of their baggage, seat selection, and drinks or meals during flights. Carriers have also resorted to overbooking to maximize their revenue. The advent of ultra-low-cost carriers in the airline industry, such as Ryanair or easyJet, has also pushed traditional airlines to re-examine their original business models. Carriers are trying to do more to maximize the use of their aircraft and develop new revenue generation strategies. This has contributed to reduced passenger comfort and general satisfaction when they travel by air.
Let us return to us, the passengers. In general, the main issues we face relate to delays, cancellations, being denied boarding as a result of overbooking, lost or delayed baggage, a lack of information communicated to us when things are not proceeding as planned, long tarmac delays and wait times, or even seat assignments when parents or guardians travel with young children.
Several countries have therefore chosen to legislate or regulate certain practices in the airline industry by establishing mandatory measures or minimum levels of passenger services offered by carriers. It is time for Canada to align its current approach with practices that are in effect elsewhere in the world for the benefit of both travellers and our country.
Bill C-49 proposes to develop an approach that protects the rights of air passengers, and will meet the expectations of passengers, by establishing a clear, predictable, and fair framework that governs the practices and responsibilities of the airline industry while not imposing an economic burden or undue operational restrictions on it. In this regard, Bill C-49 proposes adopting a legislative framework within which the Canadian Transportation Agency can establish detailed and specific regulations that address common situations we face as passengers and thus establish standards and minimum service and compensation levels we can claim when our travel plans are affected.
Moreover, Bill C-49 would gather various indicators and data relating to passenger experience that could assist the government in better understanding, and if necessary, acting on situations or problems travellers may face.
In closing, a new approach to protecting the rights of air passengers could contribute to improving the general satisfaction of users. The government is actively working on this. However, it would be wishful thinking to believe that all concerns or criticisms of carriers or the airline industry made by passengers would be resolved. The reality in Canada is that flights will continue to be affected by the harshness and vagaries of our climate. It is not guaranteed that an approach, however prescriptive and broad it may be, will contribute to limiting the impact on users in such situations, even if it allows them to benefit from some mitigation measures, where applicable.
I ask my hon. colleagues to support Bill C-49, which aims to implement several measures to make a transportation system that is safe and secure, green, innovative, and integrated and that will contribute to our economic growth and a cleaner environment, not to mention the well-being of Canadians when they travel.