Accessible Canada Act

An Act to ensure a barrier-free Canada

This bill was last introduced in the 42nd Parliament, 1st Session, which ended in September 2019.

Sponsor

Kirsty Duncan  Liberal

Status

This bill has received Royal Assent and is now law.

Summary

This is from the published bill. The Library of Parliament often publishes better independent summaries.

This enactment enacts the Accessible Canada Act in order to enhance the full and equal participation of all persons, especially persons with disabilities, in society. This is to be achieved through the realization, within the purview of matters coming within the legislative authority of Parliament, of a Canada without barriers, particularly by the identification, removal and prevention of barriers.
Part 1 of the Act establishes the Minister’s mandate, powers, duties and functions.
Part 2 of the Act establishes the Canadian Accessibility Standards Development Organization and provides for its mandate and structure and its powers, duties and functions.
Part 3 of the Act authorizes the Accessibility Commissioner to provide the Minister with information, advice and written reports in respect of the administration and enforcement of the Act. It also requires the Accessibility Commissioner to submit an annual report on his or her activities under the Act to the Minister for tabling in Parliament.
Part 4 of the Act imposes duties on regulated entities that include the duty to prepare accessibility plans and progress reports in consultation with persons with disabilities, the duty to publish those plans and reports and the duty to establish a feedback process and to publish a description of it.
Part 5 of the Act provides for the Accessibility Commissioner’s inspection and other powers, including the power to make production orders and compliance orders and the power to impose administrative monetary penalties.
Part 6 of the Act provides for a complaints process for, and the awarding of compensation to, individuals that have suffered physical or psychological harm, property damage or economic loss as the result of — or that have otherwise been adversely affected by — the contravention of provisions of the regulations.
Part 7 of the Act provides for the appointment of the Chief Accessibility Officer and sets out that officer’s duties and functions, including the duty to advise the Minister in respect of systemic or emerging accessibility issues.
Part 8 of the Act authorizes the Governor in Council to make regulations, including regulations to establish accessibility standards and to specify the form of accessibility plans and progress reports. It also provides, among other things, for the designation of the week starting on the last Sunday in May as National AccessAbility Week.
Part 9 of the Act provides for the application of certain provisions of the Act to parliamentary entities, without limiting the powers, privileges and immunities of the Senate, the House of Commons and the members of those Houses.
Parts 10 and 11 of the Act make related and consequential amendments to certain Acts.

Elsewhere

All sorts of information on this bill is available at LEGISinfo, an excellent resource from the Library of Parliament. You can also read the full text of the bill.

Votes

Nov. 27, 2018 Passed 3rd reading and adoption of Bill C-81, An Act to ensure a barrier-free Canada
Nov. 27, 2018 Failed Bill C-81, An Act to ensure a barrier-free Canada (recommittal to a committee)

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:10 p.m.
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NDP

Cheryl Hardcastle NDP Windsor—Tecumseh, ON

Madam Speaker, I would like to thank my honourable colleague for his interest in moving forward an agenda to make lives better for persons living with disabilities. In our party, we have a persons living with disabilities caucus, so I do not need the governing party to provide me with information. I get my information from non-partisan groups, and a lot of times it is our NDP caucus for persons living with disabilities that flags these kinds of issues for us.

I am sure one of the issues the member is cognizant of is that we did ratify, under the Conservative government, the UN Convention on the Rights of Persons Living with Disabilities. After doing so, there was no movement to implement it, and not a penny was put into a fund to implement it over those 10 years. I have heard he is close, as I am, to people living with disabilities. We all have people in our lives with disabilities, and I am sure the member has these people in his constituency.

What does the member think should happen next? I am sure he has some tangible ideas on what he would like to see happen next for this to move forward. I would be very interested to hear them.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:10 p.m.
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Conservative

Alex Nuttall Conservative Barrie—Springwater—Oro-Medonte, ON

Madam Speaker, I could certainly hear from the members of her caucus, as well as different groups she has been able to consult with over the country on this subject. However, the member's response does not provide any clarity whatsoever as to the tangible regulations that would result.

The question asked of me was what tangible changes I would like made to the bill, as I understood it, versus what is currently in front of me. I have been very clear to this point as to the changes I would like to see. I would like to understand what the effects would be, what the standards and regulations are going to be, so that we can communicate these changes to Canadians before we pass the bill, not six years afterwards.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:15 p.m.
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Liberal

Chris Bittle Liberal St. Catharines, ON

Madam Speaker, it is interesting that during the hon. member's speech he talked about the tangible things the government is doing, and then followed that with, “name me the other tangible things”. That is an interesting way to go about things.

He asked why it is taking so long. The goal is to get this right. There are so many groups, so many individuals, and so many different kinds of disabilities and different types of stakeholders that need to be discussed. The government worked with those stakeholders and we heard back. From the MS Society of Canada, for example, we heard that the bill would work actively to remove barriers and promote inclusion of Canadians living with disabilities, including those that are episodic in nature, such as MS. From Spinal Cord Injury Canada, we heard that the proposed legislation “represents the most important federal legislative advancement of disability rights in Canada in over 30 years.” I can go on and on with the organizations that have praised the minister and the government for bringing this bill forward.

Would the hon. member support this bill, bring it forward and call for it to go to committee as quickly as possible?

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:15 p.m.
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Conservative

Alex Nuttall Conservative Barrie—Springwater—Oro-Medonte, ON

Madam Speaker, of course I will support this getting to committee, but there are questions that need to be answered along the way. Those questions have not been answered to date. We have not seen any of the changes that are being presented or proposed. I would like to see that information either through some sort of interaction with the ministry or as a result of our asking the exact same questions at committee, trying to assess what this would look like for Canadians living with disabilities, what this would look like for the private sector and what the cost would be for the federal government going forward.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:15 p.m.
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Conservative

John Nater Conservative Perth—Wellington, ON

Madam Speaker, the Minister of Public Services and Procurement and Accessibility is also, in effect, the landlord of this very building. I was recently speaking with the esteemed editor of Beauchesne's Parliamentary Rules and Forms, Sixth Edition, who brought up the fact that the west elevator in this very building is out of service and has been since Parliament returned. I wonder if the member might have some comments on that.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:15 p.m.
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Conservative

Alex Nuttall Conservative Barrie—Springwater—Oro-Medonte, ON

Madam Speaker, I certainly share the concerns about the elevator not working. It has had some ups and downs, no pun intended, over the years. I have actually been stuck in the elevator in question. I certainly hope that the government will take it seriously and get this dealt with so that it is easily accessed by all Canadians who are in our beautiful parliamentary building.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:15 p.m.
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Winnipeg North Manitoba

Liberal

Kevin Lamoureux LiberalParliamentary Secretary to the Leader of the Government in the House of Commons

Madam Speaker, I am intrigued by the member's comments. Here we have a historic moment inside the House of Commons today where we had a minister bring forward legislation that would have a profoundly positive impact on Canadians in every region of our country. I look to the member opposite and I reflect on the years that I sat in opposition when Stephen Harper was here, and I suspect many of the stakeholders would loved to have seen legislation of this nature back when Stephen Harper was the prime minister. Would the member not recognize that what we are witnessing today is something historic? It is very positive, it is a wonderful step forward and this is a good day for communities of disability and families, and in fact all Canadians.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:15 p.m.
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Conservative

Alex Nuttall Conservative Barrie—Springwater—Oro-Medonte, ON

Madam Speaker, if we talk to Canadians we will hear that they expect results from us. They expect tangible, measurable results when a bill and a piece of legislation is coming forward. Unfortunately, we do not have that in this case. Going forward, what we will continue to call for is to understand what the results would be for Canadians in terms of the $290 million, in terms of 5,000 new positions, in terms of the cost to the private sector, in terms of the increased economic activity that could potentially come from this bill. Where are the data? Where is the information?

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:20 p.m.
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NDP

Cheryl Hardcastle NDP Windsor—Tecumseh, ON

Madam Speaker, these proceedings on Bill C-81, an act to ensure a barrier-free Canada, have the potential for tremendous historic significance. We are debating a bill that, if done properly, would create breakthrough legislation that would profoundly impact Canadian society for generations to come. I believe everyone in this chamber is cognizant of the importance of what we are doing here today. Therefore, I speak in support of this bill based on the premise the minister stated yesterday: to get it to committee as soon as possible so that we can make it as substantively great as we possibly can. I agree.

This bill is not all that it needs to be as it stands now. It will require substantial amendments. While we commend the government for tabling it, this bill will need to be altered dramatically in order to become good legislation. That is why New Democrats commit today to working with the government to provide good-faith amendments so that Bill C-81 can become the historic accessibility legislation that persons living with disabilities in Canada deserve.

New Democrats have long been committed to the rights of people with disabilities. It has been our long-standing position that all of government, every budget, every policy and regulation, every grant should be viewed through a disability lens. Our ultimate goal has always been to help foster a society in which all citizens are able to participate fully and equally. We believe that this cannot even begin to happen until all of our institutions are open and completely accessible to everyone.

In fact, New Democrats have supported the establishment of a Canadians with disabilities act for many years, and the call for a CDA can be found in our 2015 election platform. CDA uses the language of the UN Convention on the Rights of Persons with Disabilities. It was an early warning when that language was switched out in favour of an accessibility act, but I was assured that was because an accessibility act would meet and reach beyond the UN convention, which Canada is a state party to. It makes sense that any accessibility bill tabled by the government should essentially be enabling legislation for Canada's obligation to fulfill the United Nations Convention on the Rights of Persons with Disabilities.

Canada ratified this convention in 2010, but until now, has done nothing to bring our laws into conformity with it. Indeed, I tabled a motion in this very chamber, Motion No. 56, that calls on the government to implement these obligations. The convention sets out the legal obligations of states to promote and protect the rights of persons with disabilities. It does not create new rights. There are a number of principles and articles within the CRPD that are extremely important to people with disabilities. These principles address rights, such as the ability to live independently, freedom from exploitation and violence, the right to an adequate standard of living, social protections and more.

Rather than considering disability an issue of medicine, charity or dependency, the convention challenges people worldwide to understand disability as a human rights issue. It establishes that discrimination against any person on the basis of disability is a violation of the rights, inherent dignity and worth of the human person.

The convention covers many areas where obstacles can arise, such as physical access to buildings, roads and transportation, and access to information through written, electronic and alternative forms of communication. The convention also aims to reduce stigma and discrimination, which are often reasons people with disabilities are excluded from education, employment, health and other services. It is crucial that societies eliminate these forms of discrimination, not just because doing so is the right thing to do, but because it will enable a previously ignored and sizeable section of our population to contribute their talents and abilities to the betterment of us all. Everybody wins when everyone is able to contribute.

It is important here to note that the convention is our ideal. It is up to governments to bridge the distance between these ideals and the lived reality of people living with disabilities. We debate one such bridge here today.

While the NDP supports Bill C-81, we do so with the understanding that it will not fulfill our obligations to the CRPD. It is one step in the right direction and I celebrate that significant step. Why? Let me tell the House some of the reasons.

First of all, it is the most comprehensive federal bill addressing issues faced by Canadians living with disabilities to be tabled in this House in over 30 years. This alone is significant. The previous government had 10 years' worth of opportunities to bring forward a national act and it emphatically chose not to.

Bill C-81's very title trumpets a worthy ambition, an act to ensure a barrier-free Canada. The stated purpose of Bill C-81 is to create a barrier-free Canada “through the proactive identification, removal, and prevention of barriers to accessibility wherever Canadians interact with areas under federal jurisdiction.”

Creating a barrier-free Canada is indeed my intent and why the NDP seeks amendments. We will work with the government to fine-tune this bill so that it truly realizes its own stated ambitions, until it becomes the kind of landmark legislation that people living with disabilities deserve.

Bill C-81 will establish several important new officials and agencies. These include a new accessibility commissioner for enforcement, a new Canadian accessibility standards development organization, which will elaborate model accessibility standards that the government can enact as regulations, and a new chief accessibility officer to advise and report on progress and needed improvements. It even creates a formal complaint process and a review process to gauge the bill's effectiveness over time. These two processes are especially crucial for a bill like this to have successful outcomes.

It is vital that a feedback loop be established between those who are to benefit from the bill and the bodies responsible for administering it. A complaint process allows for this, and the review process will allow for proper responses to the bill's shortcomings as they are discovered. Yes, these sections of the bill are both commendable and important. However, there are sections of Bill C-81 that I believe miss the mark and that undermine the bill's own stated goals. These are the provisions that I and my party will work in good faith with this government to fix, should our efforts be welcome.

Most obviously concerning is the bill's lack of mandatory timelines for implementation. It allows but does not require the government to adopt accessibility standards, and yet does not impose a time frame within which implementation is to happen. Without these, the implementation process, even its start-up initializing process, could drag on for years. Curiously, neither does the bill require all federal government laws, policies and programs to be vetted through a disability lens. This seems a strange omission indeed. I respect the current accessibility minister's commitment to this file and can only assume that this is an accidental oversight which she will correct immediately.

It might be helpful here to take a moment and explain to those listening just what is meant by the term “disability lens”. In this context, the disability lens is a way to examine public policy. It helps lawmakers such as myself make sure that when a new law, regulatory measure, course of action and funding priority is being debated or implemented, the needs of persons living with disabilities are taken into consideration. Just stopping to ask whether people with disabilities are even considered over the course of the policy's formulation can go a long way to making it better and more just.

I like the succinct way the Council for Canadians with Disabilities promotes using a disability lens. It encourages us to ask a series of questions.

Does the policy view disabled people as members of a minority group with special needs, or does it view disability as one of many variables in the population and thus aim to structure society so as to ensure universal access and coverage?

How would the policy relate to other policies, legislation, regulations and programs within the jurisdiction in question? How would it relate to others, or even within the same ministry?

This is another important consideration. Who will win and who will lose when this policy is implemented? How will the allocation of resources be affected by this policy? How will this impact other disability groups?

Of notable concern is that Bill C-81 would allow, but again would not require, the minister to work with provincial and territorial governments to improve accessibility. It would be absurd for a national accessibility act in a country such as ours with our unique brand of federalism not to include a requirement to work with provincial and territorial governments to improve accessibility.

The Council of Canadians with Disabilities has been a great resource for me as well. Another non-partisan resource I appreciate is the Accessibility for Ontarians with Disabilities Act Alliance for its analysis of this legislation. Its outstanding work allows government representatives, bureaucrats and members of Parliament to do our jobs better when it comes to developing policy and law that provides meaningful impact.

One issue of great concern regarding Bill C-81 is the way in which it would give various public bodies sweeping and unaccountable powers to exempt any or all obligated organizations from a number of important obligations under the bill. This is especially concerning because it has been my experience that where such exemptions exist, they will be used.

Section 46 of the bill, for example, empowers the Canadian Radio-television and Telecommunications Commission, CRTC, to totally exempt any obligated organization it wishes within its mandate from any or all of the accessibility plan requirements. Worse still, the bill provides no means by which persons with disabilities can register their concerns before a decision is made to grant an exemption. This is deeply troubling.

Also problematic is that another section of Bill C-81 gives the federal cabinet the power to make regulations that can exempt any obligated organizations from a wide range of obligations under the act. The bill would allow cabinet to do this, and it need not provide any reasons when it does. Seriously, if cabinet is allowed to do this, why are we here today?

I also find it perplexing that while the bill requires obligated organizations to establish accessibility plans, it does not require these plans to be good plans. It does not require an obligated organization to implement its accessibility plan. This is curiouser and curiouser.

Potentially quite troubling is a situation created in section 172 whereby a regulation created by the Canadian Transportation Agency for example, without debate, could end up trumping obligations under the Canadian Human Rights Act. It should be a basic principle of Bill C-81 that no provisions therein supersede any human rights. This is a perfect example of some of the technical issues that need to be addressed, and I want our stakeholders who understand the impact of this troublesome section to know that we will seek to have it removed.

The bill likewise separates enforcement and implementation in a confusing way over a tangle of different public enforcement agencies rather than providing people with disabilities with the simple one-stop enforcement they need. The CRTC will provide enforcement for its obligated organizations and so too will the Canadian Transportation Agency.

The bill does this, despite the reality that both the CRTC and the CTA have an unsatisfactory track record when it comes to enforcing accessibility over many years. As this is not a new problem, it boggles the imagination as to why the important bill does not address the core problem. It is absolutely vital that persons with disabilities and stakeholder groups be able to navigate our federal system in order to effectively realize their rights and also that the various agencies and institutions are able to respond to criticisms.

Moreover, this snarl of enforcement and administration will result in very similar regulations being enacted by the very different agencies involved rather than by one single agency. The duplication will not just risk inconsistencies, it will create them, causing even further delays. The predictable result is the real possibility that some sectors of the economy will have these regulations ready for them before some other sectors.

The bill should be looking to eliminate the interdepartmental patchwork system that is already in place rather than making it more complex. We simply must fix it. Many of us who follow these issues were seriously expecting that Bill C-81 would include provisions to simplify these processes.

Earlier this year, a private member's bill of mine, Bill C-348, was debated in the House. It was designed to create a one-stop shop at the individual level to make it significantly easier for persons living with disabilities to navigate the programs available to them from the federal government. At present, persons with disabilities have to prove that they are disabled each time they apply for a federal benefit and with each separate application will typically have to pay a doctor for each time there is paperwork involved. This is an unnecessarily punitive system for so vulnerable a population.

My bill, of course, was voted down by the government. It was not a whipped vote, yet every Liberal member in the House that evening voted against it, every single one. I had hoped that such discipline on the part of the governing party meant that they perhaps knew something I did not know, that perhaps this upcoming accessibility bill would include provisions to streamline these processes, but no, this was not the case.

The complaint process will also be unnecessarily confusing. The splintering of the implementation and enforcement mandate will substantially weaken the bill. The likelihood of this creating confusion among many, including public servants, obligated organizations, and people with disabilities and their advocates who come to the federal government seeking justice is all but certain.

Stakeholder groups and disability advocates know from brute experience that this confusion will force them to run from enforcement agency to enforcement agency with their complaints, going around in circles. “Sorry, no, wrong agency” they will be told, they have to go to transportation. Persons living with disabilities have had enough of this particular brand of bureaucratic confusion. We know this is a problem. Let us fix this too.

I would also like to note that Canada's hearing impaired community has asked the government repeatedly that the Official Languages Act be amended to have American sign language and Quebec sign language designated as official languages so that accessible communication is taken seriously.

This sets the course for the direction of the NDP. This is where we are going in our support to bring the bill to committee. There are many provisions we will be looking to amend. Those that I mentioned here today are merely broad strokes of what we in the progressive opposition are committed to standing up for and remedying.

In closing, I would also urge the committee to hold its meetings in different places across this country. As the most significant piece of disability legislation since the Charter of Rights and Freedoms, we owe it to Canadians living with disabilities and the people who care about them to demonstrate our intention for meaningful legislation that fully includes every Canadian in the participation of our society.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:40 p.m.
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Carla Qualtrough Minister of Public Services and Procurement and Accessibility, Lib.

Madam Speaker, I thank the hon. member for her encouragement and support with respect to Bill C-81.

Like me, I know she has heard from so many Canadians, particularly those living with disabilities, about the need to be involved in the creation and implementation of accessibility standards. I would ask her if she agrees with the model of CASDO, the Canadian accessibility standards development organization, where the majority of the board members have lived experience, where they collaborate with industry to develop the standards so it works in real life, or if perhaps there is another model she likes better, because this is what we heard from the disability community was the best way forward.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:40 p.m.
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NDP

Cheryl Hardcastle NDP Windsor—Tecumseh, ON

Madam Speaker, I am so inspired by the work the minister is doing and her bravery in doing some really groundbreaking work.

I understand how important it is for those of us who sincerely want to see impactful change to work in a collegial way on these amendments together. I absolutely agree with her that these resources and models are there and we need people with lived experience to actually be a part of policy creation.

In my speech, I took great care to go into detail about a disability lens in the way we view people with disabilities. They are one variable among many in how we are all unique in our society. A universal access approach is extremely important. I look forward to working on the committee and with the minister and her staff so we can have some workable amendments that reflect this.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:40 p.m.
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Conservative

Marilyn Gladu Conservative Sarnia—Lambton, ON

Madam Speaker, my colleague mentioned the UN convention on disabilities, and I wonder, if she had the ability, what priority actions the NDP would want to have the government take on that.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:40 p.m.
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NDP

Cheryl Hardcastle NDP Windsor—Tecumseh, ON

Madam Speaker, some of the easy ones, some of the low-lying fruit, which I did mention in my speech are things like when one is required to design an accessibility plan one is required to implement it. That is a no-brainer. I would reiterate the reflection that no one gets sweeping powers and exemptions. There are a few of these. I do not want to get too technical. I hesitate now because my brain goes into the technical and I know that is not very interesting to listeners.

If a decision is made, people need to have a place to appeal that decision. People need to know the reason. Right now those provisions are not consistent. There are exemptions and there are places people can go where human rights are trumped by the protocol that someone gets to make a decision and there is no appeal process for someone with a disability. Those, to me, touch on some of the core issues within the UN convention.

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:40 p.m.
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Kate Young Parliamentary Secretary to the Minister of Science and Sport and to the Minister of Public Services and Procurement and Accessibility (Accessibility), Lib.

Madam Speaker, I am so glad to hear that the hon. member is supportive of this legislation. I think she said, “Everyone wins when everyone can participate”, and that is so true. The hon. member also mentioned that this is a step in the right direction and the opposition will work with the government to fine-tune it. That is what we need to do as we move this bill through the committee process.

I want to clarify one point she mentioned in her speech. She talked about how bureaucracy can really be a problem for people with disabilities. No doubt it is and has been for many years. The one thing we are hoping this legislation would do is to actually mean there would be no closed door. If a person with a disability goes to a federal agency and wants to lodge a complaint but it is not the right agency, the person would not be told that he or she has to go somewhere else. It would be up to that agency to talk to the other agency and make sure the complaint is processed.

That is part of the legislation that is so important because we know that barriers have been put in place over the years. Our role and our job is to break down the barriers. Would the member agree that this is a step in the right direction?

Accessible Canada ActGovernment Orders

September 19th, 2018 / 4:45 p.m.
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NDP

Cheryl Hardcastle NDP Windsor—Tecumseh, ON

Madam Speaker, I do not want to give a blunt answer that the approach, as I said in my speech, is misguided. This gives me an opportunity to say this is why, as the minister mentioned, it is important to have the input of people with lived experience, because I have every confidence they will demonstrate for us that there is a better model, a better way for us to do this. This is where we need to make an amendment on paper that says we have more options and open doors. It is actually through speaking to people with lived experience today that we will find that maybe we have been misguided in that approach and there are ways that amendments can at least clean this up.

It is hard for the bureaucrats as well who have to work on the front lines. I am sure that all of you have had the opportunity to speak with those people.

I will leave it at that.