Bill C-20

Public Complaints and Review Commission Act

An Act establishing the Public Complaints and Review Commission and amending certain Acts and statutory instruments

This enactment, among other things,
(a) establishes, as a replacement of the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police, an independent body, called the Public Complaints and Review Commission, to
(i) review and investigate complaints concerning the conduct and level of service of Royal Canadian Mounted Police and Canada Border Services Agency personnel, and
(ii) conduct reviews of specified activities of the Royal Canadian Mounted Police and the Canada Border Services Agency;
(b) authorizes the Chairperson of the Public Complaints and Review Commission to recommend the initiation of disciplinary processes or the imposition of disciplinary measures in relation to individuals who have been the subject of complaints;
(c) amends the Canada Border Services Agency Act to provide for the investigation of serious incidents involving officers and employees of the Canada Border Services Agency;
(d) amends the English version of federal statutes and orders, regulations and other instruments to replace references to the “Force” with references to “RCMP”; and
(e) makes consequential amendments to other Acts.

Public Complaints and Review Commission Act

[Adam van Koeverden, Liberal, Milton, ON]

Madam Speaker, resources come in various shapes and forms. There are human resources and financial resources. Indeed, the latter will be available. We will ensure that all the money necessary will be available to build up a new organization of accountability. That is a commitment that I know this government has already made.

On the issue of human resources and making sure there is enough personnel, for example, to fill all the important positions within the CBSA, the RCMP and this new accountability measure, we are going to rely largely on immigration in this country to fill a lot of those positions. Canadians these days are simply not having as many children as the economy requires if we would like it to grow, and this is one of those important areas where we need to rely on immigration for our workforce and the human resource capital that Canada so desperately needs.

[Robert Gordon Kitchen, Conservative, Souris—Moose Mountain, SK]

Madam Speaker, there are five CBSA crossings in my riding, and over my seven years as a member of Parliament, I have heard many times from my constituents about both positive and negative issues with the CBSA, and even more so lately with COVID and the shutdown of borders. In particular, the issue right now is when they are going to go back to their regular hours, but that is another conversation. It is not the conversation today.

The Liberals have been saying for the past seven years that this is going to happen, yet it has taken this long just to get here. Why has it taken so long to get the bill to this stage, and why is it being rushed at this point?

[Adam van Koeverden, Liberal, Milton, ON]

Madam Speaker, as I stated in my speech today, this bill has indeed died on the Order Paper twice now, and we do not want that to ever happen again. This bill has been debated over and over. It was also modified on those two occasions to fit more current studies being done at various committees and to fit things that we review and decide on collectively as priorities.

Why is this important now? It is because time is of the essence on the bill. I do believe, as it has died twice on the Order Paper, that it is important to act expeditiously. I do not suspect there is an election on the horizon, but at the same time, the House has important work to do, and this is one of the opportunities we all have to come together and collectively make some progress happen before the holiday break.

[Luc Desilets, Bloc, Rivière-des-Mille-Îles, QC]

Madam Speaker, I thank my colleague for his speech. It was clear and precise. My colleague alluded to the fact that we have been wanting to do this for seven years. I would like to remind him that this was deferred in 2019 or in 2020, it does not matter. In 2004, in other words, 18 years ago, Justice O'Connor recommended creating this type of process.

That being said, I will just pick up on the question from the NDP member. I have absolutely no clue what kind of an investment this represents. Are we talking about millions of dollars? My colleague proposes relying on immigration to fill the positions; that would be about 10 to 50 positions. What would enacting the bill mean, both financially and in terms of human resources?

[Adam van Koeverden, Liberal, Milton, ON]

Madam Speaker, I thank my colleague for his question and his attention to this very important bill.

I do not have the funding details associated with this bill right now. It is not yet entirely clear. I believe that every member in the House understands that this bill is very important. It is not a question of funding or money, it is a question of addressing systemic racism and dealing with the other concerns of our constituents.

[Andréanne Larouche, Bloc, Shefford, QC]

Mr. Speaker, today I rise to speak to Bill C-20, an act establishing the Public Complaints and Review Commission and amending certain acts and statutory instruments.

I would like to begin by saying that the Bloc Québécois supports this bill at second reading. This bill would give citizens recourse against the Canada Border Services Agency, or CBSA, which can, on occasion, abuse its authority.

There is currently an independent oversight mechanism in place, but its mandate covers only matters of national security, so it needs to be expanded. Citizens who wish to file a complaint must do so directly to the CBSA, but the information is not public and, because the mechanism is internal, it is not totally neutral and objective.

As a result, there is no external review body to deal with public complaints against the CBSA, and that is what this bill seeks to correct. The Bloc Québécois supports Bill C‑20 at second reading because we believe that an independent complaint process is both necessary and good for the public. As my colleague from Rivière-des-Mille-Îles said, it was in 2004, 18 years ago, that Justice O'Connor recommended that an independent process be put in place to handle public complaints against the CBSA.

For example, in early January 2020, the Privacy Commissioner of Canada found significant flaws concerning searches of travellers' electronic devices, which demonstrated the importance of having an independent body to review complaints. The bill must be referred to a committee quickly so that it can be studied and the concerns of different groups, including unions, can be heard. I will come back to this later to explain what this will change, and I will speak about the perspective of unions and victims.

First, this bill seeks to amend the Royal Canadian Mounted Police Act and the Canada Border Services Agency Act to change the complaints process for citizens and provide the opportunity for travellers to file complaints against CBSA officers.

This bill is similar to Bill C‑3, which was introduced in the 43rd Parliament, and Bill C‑98, which was introduced in the 42nd Parliament. Both died on the Order Paper for the sole reason that they were never a priority for the government. All parties supported Bill C-98, but we never voted on Bill C‑3. We are wondering if this bill will now be a priority.

Bill C‑20 contains a number of things. It replaces the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police with a new body called the public complaints and review commission, or PCRC. This new body will be mandated to review and investigate complaints concerning the conduct and level of service of RCMP and Canada Border Services Agency, or CBSA, personnel. It will also conduct reviews of specified activities of the RCMP and the CBSA.

The bill authorizes the chairperson of the PCRC to recommend the initiation of disciplinary processes or the imposition of disciplinary measures in relation to individuals who have been the subject of complaints. It amends the Canada Border Services Agency Act to provide for the investigation of serious incidents involving officers and employees of the CBSA.

The most important point of this bill is that it enables this new body to review the CBSA's activities and to investigate public complaints involving both officers and employees. Under Bill C-20, the public complaints and review commission can receive complaints from the public about the RCMP or the CBSA, but the complaints will generally be sent directly to the RCMP and the CBSA first for an initial investigation. If the complainant is not satisfied with the investigation of the RCMP or the CBSA, then they can ask the PCRC to look into it. Basically, here is what that means.

In such a case, the PCRC could present its findings and make recommendations. The RCMP or the CBSA would have to respond in writing to the PCRC reports by the deadlines set out in the acts and regulations. An external mechanism will therefore be put in place.

What is more, complaints related to the Canadian Human Rights Commission, the Office of the Commissioner of Official Languages or the Office of the Privacy Commissioner of Canada will not be dealt with by the PCRC. However, the PCRC will forward any such complaints to the appropriate organizations.

The PCRC will be made up of civilians who are not former members of the RCMP or the CBSA. This is an independent external process. Another thing about this bill is that the response timelines for the RCMP will be codified, because many felt that the RCMP responded too slowly to the reports of the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police, or CRCC. The bill will therefore replace the CRCC with the PCRC and a deadline will be imposed.

The bill also requires the commissioner of the RCMP and the president of the CBSA to submit an annual report to the Minister of Public Safety outlining what the organizations have done during the year to address the PCRC's recommendations. The minister will be required to share the report with the House of Commons and the Senate within 15 days.

There will also be a more targeted collection of information to determine whether racism against certain groups is an issue. It will be documented. The bill also calls for a public education and information campaign to inform travellers of their rights.

The PCRC will be responsible for tracking serious incidents—such as a death, serious injury or violation of laws—and making them public. It may send an observer to ensure that CBSA and RCMP investigations are conducted impartially. The PCRC may review, on its own initiative or at the request of the Minister of Public Safety, any RCMP and CBSA activity that is not related to national security. The reports would include findings or recommendations on RCMP and CBSA compliance with legislation and directives, and the adequacy, appropriateness, sufficiency or clarity of RCMP and CBSA policies, procedures and guidelines.

One difference from Bill C-3, which was a similar bill introduced in the 43rd Parliament, is that the PCRC will be established by a specific piece of legislation, whereas in the previous version, it was established by amendments to existing laws.

The PCRC will not be able to compel the CBSA and the RCMP to take disciplinary action, but both agencies will be required to report to the minister to justify their response to the recommendations, and these reports will be made public 15 days after the minister receives them.

The bill aims to create an independent process for reviewing complaints and the work of the Canada Border Services Agency. This new entity, the public complaints and review commission, will also replace the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police. This new commission, the PCRC, will deal with both the RCMP and the CBSA.

The new entity created by Bill C-20 will make it possible to file complaints directly with the CBSA and directly with the PCRC, depending on the complainant's preference. The complainant decides. If an individual is not satisfied with the response they get from the CBSA or the RCMP, they can ask the PCRC to review a complaint that has already been filed.

The process is nevertheless long and complicated. There is a good chance that most individuals will give up before the end of the process. For example, if an officer makes a sexist or racist comment towards a traveller, filing a complaint with the CBSA, waiting for a response and then sending the complaint to the PCRC could be more complicated and demanding for most travellers than just ignoring the comment, which is quite sad. The committee will have to examine whether the process proposed by Bill C‑20 is adequate or if it should be revised.

Creating this new external body is necessary, according to Mary Foster, from Solidarity Across Borders. In 2019, she said that “making a complaint to the CBSA about the CBSA doesn't really lead anywhere”. Having the option of challenging the findings of an investigation is therefore essential to maintaining public trust.

All parties supported Bill C‑98 in the 42nd Parliament, but, as I said earlier, a vote was never held on Bill C‑3.

Now we are once again discussing a bill that is good for the public because the existing system does not include an adequate complaint mechanism for people. Civil liberties groups have long called for the creation of an independent complaint-handling body like the one for the police.

For example, under the Access to Information Act, the Canadian Press obtained a list of complaints that travellers submitted directly to the CBSA.

According to the documents, in 2017-18, nearly 900 complaints were filed, about 100 of which were deemed founded, including cases of travellers being on the receiving end of border officers' racist or rude comments. Complaints against the CBSA are currently handled internally, with little transparency. That is the problem Bill C‑20 may fix.

Second, from the union's perspective, the Customs and Immigration Union's national president, Mark Weber, is concerned that Bill C‑20 could put more pressure on the labour-management relationship, which the union says is already strained. We have to keep that in mind.

He says that officers are placed on leave without pay, sometimes for a year or more, pending the outcome of investigations. He also notes that customs officers frequently work overtime and can be exhausted, which does not help. We need to ensure that customs officers have adequate resources, which the Bloc Québécois often asks for, considering the government's lack of interest in our borders. We have been asking for this frequently and for a long time. The Bloc Québécois would like the union to be involved in the process that leads to passing Bill C‑20, particularly in committee.

The staffing shortage at the CBSA is a well-known problem. This is causing delays and tension between officers and travellers. The government will also have to address this problem.

The CBSA has a great deal of power, including the power to detain and search Canadians and to deport people. It is therefore incomprehensible that the CBSA still has no external investigation mechanism.

In its legislative summary, the Library of Parliament cites the case of Maher Arar, a Syrian-Canadian citizen who was arrested during a layover in New York on his way home to Canada.

In 2004, a commission of inquiry into the Arar case led by Justice Dennis O'Connor suggested creating a new civilian agency to oversee the activities of both the RCMP and the CBSA, as I said earlier.

In other words, 18 years later, the CBSA still does not have one. Only the RCMP has this external oversight mechanism. However, the National Security and Intelligence Review Agency is already responsible for overseeing national security activities, and only national security activities.

I want to make it clear that the Bloc Québécois is not putting the blame on CBSA or RCMP officers as a whole, nor is it putting the CBSA on trial. Rather, we feel the government is responsible for the lack of oversight over the CBSA and the lack of transparency, which is inappropriate for such an important agency. We think the Liberals and the Conservatives should be held to account for tolerating all this for so long.

As I said—

[The Assistant Deputy Speaker (Mrs. Alexandra Mendès), Liberal, Alexandra Mendes]

I am sorry to interrupt the hon. member, but I absolutely have to make an announcement before five o'clock.

It is my duty pursuant to Standing Order 38 to inform the House that the questions to be raised tonight at the time of adjournment are as follows: the hon. member for Sherwood Park—Fort Saskatchewan, Foreign Affairs; the hon. member for Lanark—Frontenac—Kingston, Public Safety; the hon. member for Spadina—Fort York, Cannabis.

The hon. member for Shefford may continue.

[Andréanne Larouche, Bloc, Shefford, QC]

Madam Speaker, I understand that that is part of the work of Parliament, and I will pick up where I left off.

I repeat that the lack of resources allocated to the agencies does not help. Some customs officers might be exhausted, which can lead to tenser situations with certain travellers. A recent CBC article talked about how the number of complaints against CBSA officers has been growing over the past two years and about how a new complaints commission is in the works.

Bill C-20 will replace the oversight body that deals with public complaints against the RCMP with a civilian review and complaints commission that will handle complaints against the RCMP and the CBSA. If Bill C‑20 is passed, the new civilian review and complaints commission will be able to look into any CBSA activities that are not related to national security, either on its own initiative or at the request of the minister.

Mr. Weber, the union president, said that he would like the new organization to deal with managerial misconduct as well. That is important to note. He also mentioned that if a complaint points to a systemic issue, the commission should tackle that issue rather than focusing on the one person the traveller interacted with. He stated that CBSA officers are often stuck working mandatory overtime and process hundreds of people a day.

The number of misconduct investigations of border officers grew last year, despite a dramatic reduction in international travel due to the pandemic. The misconduct primarily involved granting permits or disrespecting travellers, to name just a couple of examples. The Canada Border Services Agency reported 215 founded investigations of its officers last year, compared to 171 in 2019. We can see that there was an increase. However, that increase came after border restrictions were put in place to control the pandemic. The number of trips into and out of Canada dropped significantly, yet the number of complaints increased.

Last year, the total number of recorded trips in and out of the country by air and land was just over 25 million, a far cry from the nearly 94 million trips logged in 2019. The agency noted, however, that not all of the misconduct cases involved travel. The case numbers vary year by year, and it is important to note that not all misconduct is connected to public complaints or international travel, according to CBSA spokesperson Rebecca Purdy. Jean-Pierre Fortin, former national president of the Customs and Immigration Union, also pointed out that some ports of entry still had high amounts of traffic over the past year.

Third, looking at it from the complainants' perspective, the 200 or so investigations conducted last year resulted in 170 officers being reprimanded, largely with temporary suspensions. Just eight CBSA officers have been fired since 2018, according to an access to information request obtained by CBC News. One officer was let go for interfering in the immigration process. The internal investigation revealed that he had tried to help an immigration lawyer by illegally removing material from a client's file that would have raised questions and issuing a temporary residence permit. Other officers have been let go for belittling clients, making inappropriate comments towards co-workers, abusing their authority and sharing private CBSA information.

The border agency, which employs about 14,000 people, said discipline is managed on a case-by-case basis and is based on the severity of the allegations coupled with mitigating and aggravating factors. The CBSA's statements have done very little to convince Janet Dench of the Canadian Council for Refugees. She believes that there is a need for independent oversight and that there are probably more cases of abuse that we are not currently aware of. This is just the tip of the iceberg, if you will. Ms. Dench is pushing for outside, independent oversight of the CBSA, which is the only public safety agency in Canada without an independent oversight body. She calls the current set-up ineffective.

A bill that would have expanded the mandate of the civilian body that handles public complaints about the RCMP to also cover the CBSA failed to clear the Senate before the end of the last parliamentary session. The federal government has yet to reintroduce the bill, but the CBSA said that, so far this year, it has opened 41 founded investigations, resulting in three terminations.

Documents obtained by CBC through an access to information request showed that, over a two-year period from January 2016 to mid-2018, the CBSA received 1,200 complaints about its own employees, including potential cases of harassment and misconduct. The number of complaints deemed founded was not disclosed, nor was information provided about measures taken to resolve the founded complaints, which included 59 allegations of harassment, 38 allegations of criminal association and five allegations of sexual assault. As the status of women critic, this really concerns me.

A woman deported to Guatemala alleged that CBSA officers seriously injured her by pushing her to the ground and kneeling on her back. The CBSA did not confirm whether its agents used force to arrest the woman in this specific case.

Data provided to The Canadian Press through the Access to Information Act show that between 2017 and 2018, 105 cases of complaints of officer misconduct were deemed founded, representing about 12% of the 875 misconduct complaints filed in that time.

The International Civil Liberties Monitoring Group says the definition of “founded” is far too vague to help lead to changes within the agency's culture or for the public to be properly informed and that the limited information shows cause for concern, particularly the allegations of racism and name-calling.

According to one of the reports, a female traveller said that a CBSA officer was rude and yelled at her until she passed out. The officers reported that she was found to be in medical distress and received appropriate care. According to the findings of the investigation, the officer did not play a role in the traveller's medical distress. Other travellers filed complaints because interpretation services were not available and they were denied an interpreter. The government is using the example of a Privacy Commissioner report to illustrate why Bill C‑20 is necessary.

In conclusion, all of these stories are very familiar to me, since I worked for a member of Parliament from a riding on the border. I took a lot of interest in the fact that governments, both Liberal and Conservative, have cut back on investing in border crossings over the years, creating resource shortages and placing a tremendous amount of additional pressure on staff. When I was working for that member of Parliament, the issue was hours of operation and staffing reductions.

I would like to say one last thing. There needs to be a neutral space to independently analyze the complaints and abuses that could occur in the two agencies affected by the bill we are talking about today. We must also keep in mind that this agency and these officers need to see money being reinvested. We should be concerned about the workers who give their time to this very important agency. We need to restore public confidence because everyone will benefit.

[Kevin Lamoureux, Liberal, Parliamentary Secretary to the Leader of the Government in the House of Commons]

Madam Speaker, I have made reference to this before, how great it is to see that the Bloc and, in fact, all members who have spoken to the legislation thus far are going to be supporting it. That is great. It includes members from all political entities in the House.

I guess what I would ask is related to the importance of establishing and reinforcing public confidence. When I think of the commission that is being created here to deal with both the Canada border control and the RCMP, its independence and the ability of the chairperson to be able to come up with a disposition in situations where it is warranted, where inappropriate behaviour, for example, has taken place, I see that as a very strong thing, because it reinforces public confidence in the system.

I am wondering if the member could provide her thoughts with regard to how important it is to have a public that is confident in the system itself.

[Andréanne Larouche, Bloc, Shefford, QC]

Madam Speaker, I thank my colleague from Winnipeg North for his question, which is central to the concerns that resulted in this bill.

Unfortunately, since the start of my mandate, I have too often worked on files concerning the issue of independent investigation, as in the case of the Canadian Armed Forces. Reports and studies have shown for many years that there needs to be an independent process so that investigations of allegations of assault can be conducted outside of the armed forces, in a neutral space.

I have also had the opportunity to stand in for my colleague from Avignon—La Mitis—Matane—Matapédia on the Standing Committee on Public Safety and National Security, where I saw the same thing. When I was there, we were studying cases of abuse in the RCMP, and we asked that investigations be conducted independently so that the public would once again trust the RCMP.

That is also what athletes are currently asking for, in particular the gymnasts who came to testify yesterday at the Standing Committee on the Status of Women. They want an independent and neutral space where victims can report assaults with the utmost confidence.

These are very delicate issues that can leave victims highly vulnerable. It is not easy to call out this type of situation. The victims must have full confidence in the system. This is really a crucial issue, and it is at the heart of the bill.

[Doug Shipley, Conservative, Barrie—Springwater—Oro-Medonte, ON]

Madam Speaker, this was a Liberal promise back in 2015. The Conservatives are for this bill, which is being processed through right now. It has been before the House twice already. It has died both times.

I am wondering if you are optimistic and hopeful that this time, we are going to get this through successfully—

[The Assistant Deputy Speaker (Mrs. Alexandra Mendès), Liberal, Alexandra Mendes]

I will remind the hon. member that he speaks through the Chair.

[Doug Shipley, Conservative, Barrie—Springwater—Oro-Medonte, ON]

Madam Speaker, are you optimistic that it is going to get through this time and become the good bill that it is needed to be?

[Some hon. members]

Oh, oh!

[Doug Shipley, Conservative, Barrie—Springwater—Oro-Medonte, ON]

The Conservatives will be supporting this. We will be reviewing it at the committee, which I sit on. I am looking forward to that. Maybe we could hear a few words about that.