I think it might be of benefit too, but I don't think you can underestimate the value of a human voice, and that's where I think a call-in line is critical. We are still feeling beings. We're not strictly digital beings. It's an additional tool, but I think you still have to have that one-on-one type of conversation that takes place. Maybe the initial call is with a hotline, but after that, you're going to have to have the resources at the local level to deal with it one on one.
On September 27th, 2018. See this statement in context.