Good evening, Mr. Chair and members of the committee.
My name is Pierre Riel. I am the Executive Vice President and COO for Costco Canada's operations and Costco International.
I appreciate the opportunity to speak with your committee today on food price inflation, a topic that is important to Canadians and to Costco.
I would like to share with you who we are, our mission, our unique business model and our code of ethics. We have a proud 38‑year Canadian history. We have 107 membership warehouses operating in nine provinces and we employ close to 50,000 Canadians. Our Canadian head office is located here in Ottawa.
I was born and raised in Maniwaki, and started working for Costco as a part-time stocker almost 37 years ago. My story is not uncommon, as 99% of management and executives at Costco are promoted from within, starting their careers as hourly employees in one of our warehouses.
Our mission is to offer our members the best quality goods and services at the best possible prices through our unique retail business model. Our presence provides Canadian consumers with a different option. Our business model not only allows us to offer a direct benefit to our members through our low prices but also benefits all Canadian consumers through our very competitive prices.
We operate membership warehouses, which people would usually refer to as stores, and an e‑commerce website. Our members pay an annual fee of $60 for Gold Star membership and $120 for Executive membership.
At Costco, we focus on sales and strive to keep our costs low.
Three core issues have been raised by the committee in its questions to retailers. I would like to comment briefly on each of them.
First, let's talk about food price inflation. Our warehouses offer food and non-food merchandise, as well as pharmacy, optical and hearing aid products, gas, and a food court with our famous $1.50 hot dog. The final price our members pay for food is dependent on many factors at each stage of the supply chain, which includes farmers, processors, distributors and retailers. That price is also affected by global commodity markets, foreign exchange, world events, labour shortages and government regulations. We work every day with our suppliers to reduce costs. It is our role to keep prices low. This is what our members expect from us.
Second, I would like to address the issue of our profit.
Costco's business model is a membership club—our members pay to shop with us and our role is to offer the best quality at the best price. On a worldwide basis, over the last three years 58.5% of our pre-tax profit came from membership fees. Over the last three years, if we exclude membership revenue, our pre-tax profit would be 1.43% of our merchandise sales. Let me be clear, Costco has not sought to increase its profits in light of the current challenges.
Over 15 million Canadians have Costco membership cards in their wallets. They recognize the value in shopping with us. In fact, more than half of Canadians over the age of 18 are Costco members. In Canada and the US, our executive members represent 57% of our membership base and they receive the added value of a 2% reward on all eligible purchases. Our annual membership renewal rate in Canada and the US is 93%, and went up by another percentage point this year. This means our members trust that we offer the right value proposition.
Third, I have a few comments about our focus on our employees.
As one of the most respected retailers in Canada and globally, we owe our success to our ability to attract and retain the best employees in the retail industry. We are committed to paying our employees competitive wages and providing broad health care benefits 100% paid for by Costco. Our starting hourly wage is $17.50. This is above minimum wage in the provinces where we operate, and it is regularly re‑evaluated. In 2019 our average hourly wage was $27.63; it is $29.76 today. We firmly believe these are among the highest retail wages in Canada.
To give you an idea what that means for annual wages, a cashier who has worked full time with Costco for seven years will earn over $70,000.
We know that paying employees good wages and providing benefits helps us minimize turnover and maximize employee engagement. Our employees deserve it.
We live by our code of ethics of obeying the law, taking care of our members and employees, respecting our suppliers, and rewarding our shareholders. By staying true to our unique business model and culture, Costco has continued to succeed, despite sometimes challenging business environments.
In conclusion, we believe that to meaningfully affect the price Canadians pay at the grocery store each participant at each stage in the supply chain has a role to play. I assure you that Costco takes the committee's work seriously, and is committed to ensuring that its Canadian members have quality foods at the lowest possible prices.
Thank you.