With our process, if the office is hearing from an individual or an association that is bringing an issue of concern related to the code to us, the first thing we do is see if we can verify whether that's a code-related issue, because there are lots of things, like pricing, that don't fall under the code.
We would gather as much information as we could on what exactly the issue is. Then our job—and this is my day job—is to really work with the company in question to talk to them about behaviours, processes or policies where we feel there might be a concern with regard to the code.
At that stage, we're not opining as to whether there's a code violation or no code violation. It's really about education to see if companies are aware of what's going on, if they have a good rationale for that, and whether there's a code-related issue. Then we start building the narrative and the discussion to try to then effect change if it really is a code issue.