Thank you. My headset was not working, but I believe I understood your question.
There are really two pathways for a producer to access the support of the office without having to go through the formal dispute resolution process. They can go through our confidential portal, where they can input all of their information by themselves and report their issues to us, or they can go to their industry trade association, which can bring the issue to us, also in confidence. There are ways they can work with their association.
The importance of the associations is that they can get information from many of their members. They can really highlight for the office those big, systemic issues—not the one-offs, but the things that are affecting their entire industry.
We encourage our members and the producers to go through their association, so their association can bring it to us. We would operate in the same way. If we received information from an association, we would verify—we'd go through a process of trying to get more information—and then we would take the issue to the other party to see if we can resolve it outside of a formal dispute.