Certainly. Although the Auditor General did say that public opinion research was well managed at the time of the tabling of the report, nevertheless she indicated a number of observations, where there were some issues, and recommended to the government that an action plan be developed to address any and all of the observations in her report that raised concerns or issues concerning the management of public opinion research within the government.
In answer to your question, there was one comment, for example, that in a few instances—and those are the words of the Auditor General—there were cases in which a department had not received a written report on public opinion research. In other words, there were verbal reports only that had been identified by the Auditor General. As a result, the Treasury Board Secretariat issued new administrative procedures in November 2004, specifying that public opinion research reports must be in writing. I believe this was also indicated in the Treasury Board's communications policy.
Other concerns included that not all public opinion research reports were released to the public in a timely manner. I believe the Auditor General identified an 86% compliance rate, if you will, with the communications policy at the time, indicating that in 14% of cases the public opinion research reports were not made available to the public in a timely manner. Since then, my directorate has introduced a research information management system, which, as of a few months ago, issues monthly reminders to departments about due dates for the tabling of their public opinion research reports.
In addition, there were a number of observations that pertained to the Canada Information Office and Communication Canada, which no longer exist, so I won't refer to those.
There was an observation that the government could not prepare a strategic plan for public opinion research. Since then, the new procedures in November 2004, I believe, stipulate that institutions are to provide to the public opinion research directorate not with a global plan, but they are to advise the directorate of their plans to undertake public opinion research activities in a timely fashion.