It's related to the fact of receiving no complaints. A single complaint is what it takes for us to start an investigation. It doesn't take 15, 20, 50 or 100: a single complaint can trigger the process. If no Canadians complain about a program, are you claiming that the government or our organization is responsible for telling the general public that there is a problem, simply because it has decided there is one? That makes no sense in Canada.
On March 6th, 2008. See this statement in context.