We are reviewing all the business processes. We were just talking about one major element, which is the acquisition. How do we acquire material? We were reactive; we're going proactive. One of the reasons for that is if we want to be representative of all the documentary heritage produced in the digital environment in Canada, it's a totally different challenge. If we're not there up front it will disappear.
We need to find new ways of identifying what we need to gather very early in the process because it's going into the clouds and the clouds are moving. It's a tough task. That's one element that we're working very seriously on to be able to identify. The second part is to be able to take it in. A modern institution will be an institution where we can preserve digital material. A trusted digital repository is currently at the heart of our work.
Finally, the access. To have something that is not available to Canadians is not very effective. We want to shorten the time between the moment it gets in and the moment it gets out, at least as a first-level description. We're probably going to reduce the effort we're making in describing material, but make sure people know what we have so they can use it, because we do it for them.
We had a tradition—and I'll give you a short example, if I may. I went to Newfoundland in November 2009 and I brought them a gift. It was a surrogate of a very important piece to them. It was half a page. On my way there I read my briefing note and I had the description. The description for that half page was six pages. So guess what? We have a backlog. This is all changing. A modern institution will make sure everything is described, first of all. Then we can come back for some part of the collections that are of more interest to Canadians. We see that by the number of demands.