I wanted to ask Mr. Cole something.
In general, what I'm hearing here is that protocol is important and complex. We have some experts in funeral procedure here, and we all know that one of the most delicate moments in people's lives is when they are at funerals for their loved ones. It's a very vulnerable time. You and your colleagues execute your duties exceptionally well. I've been to many funerals—alas—and I've noticed a high level of professionalism. You've established this protocol of professionalism based on what? How have you gotten to this place of delicate diplomacy?